FAQ

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival.
Parcels that is lost in transit.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

IF YOU NEED TO RETURN A PRODUCT, WE NEED IT TO HAVE ALL THEIR RESPECTIVE LABELS AND THAT THEY HAVE NOT BEEN REMOVED FROM THEIR ITEMS. 

Note: FutProShop will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.